IT Service Delivery Director

IT Service Delivery Director

📍 Leeds | 💼 6-Month Contract | 🏢 Fully Onsite

We are seeking a highly experienced IT Service Delivery Director to take end-to-end ownership of IT service operations, infrastructure modernization, and continuous improvement initiatives. You will collaborate with senior stakeholders and cross-functional teams to align IT services with business goals, enhance automation, and ensure operational continuity.

The ideal candidate will bring 10+ years of IT Service Delivery leadership experience, a strong background in ITIL frameworks, cloud infrastructure (Azure/AWS), ITSM platforms (ServiceNow), and proven success in executive-level stakeholder engagement.

Key Responsibilities

Lead IT service operations, transformation, and strategic roadmap execution.

Build and lead high-performing service delivery teams.

Oversee day-to-day service delivery, escalations, and continuous improvement initiatives.

Drive CSAT, NPS, and XLA performance, ensuring client satisfaction.

Ensure IT governance, compliance, and vendor accountability.

Leverage ServiceNow & automation to optimize service operations.

Requirements

Minimum 10 years’ experience in IT Service Delivery leadership.

Strong expertise in ITIL, ServiceNow, Azure/AWS, governance, and vendor management.

Proven ability to engage and influence executive stakeholders.

Must be based in the UK with a valid work visa.

📩 To apply, please share your CV with Uma at: [email protected]

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