Experience: 20+ years in IT service delivery, 5+ years in insurance domain. Should have managed multiple large projects / programs. Education: Bachelor’s degree; PMP, ITIL, Agile certifications preferred. Domain Knowledge: Expertise in insurance processes and regulations. Technical Skills: Familiarity with IT transformation tools / strategy, cloud solutions, and Agile/Waterfall methodologies. Soft Skills: Strong communication, Customer facing, problem-solving, leadership and account management abilities.
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