IT Service Design and Transition Manager

Summary

Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Introduction & Improvement Management
Contact Type: 12 Month Fixed Term Contract
Location: London

What to expect

As a  IT Service Design and Transition Manager, you will join us on our journey to  define, build, deliver and assure IT services are provided to the Post Office business that are aligned and deliver against the Post Office strategy, our IT Strategy and target operating model.

You will be engaging with the wider Post Office business to manage the introduction of new and changed IT services, in a controlled way to ensure no impact on current operating principles or where change is expected manage the change to ensure no loss of current service operating quality.

This role offers you a unique opportunity to assure and control the engagement/use of IT service capabilities in conjunction with the Service Providers and other stakeholders. You will also verify that the introduction of any new or changed Services in the live environment will not corrupt the defined IT operating model, are sustainable and have a suitable service wrap regardless of their size.

How our people behave is as important to Post Office, as what is delivered. The IT Service Design and Transition Manager will role model the Post Office behaviours and demonstrate a Postmaster first mindset.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays


• Up to 18% on target bonus opportunity


• Annual car allowance


• Generous pension scheme with minimum 9% employer contribution


• Access to 24/7 digital GP services and our Employee Assistance Programme


• 6 x Life assurance and income protection after 12 months service


• Over 400 online courses, mentoring, apprenticeships, and development programmes


• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role you will be experienced in field service operations or retail technology deployment.

As an IT Service Design and Transition Manager, you will have experience managing teams that support both operational service delivery and technology adoption in a retail or field service environment. In addition to this, the ideal candidate will posses:

• Project or programme management certification (e.g., PRINCE2, Agile).


• ITIL Foundation or equivalent service management certification.


• Experience in managing hyper-care or transitional support phases.


• Data-driven decision-making with proficiency in reporting tools and dashboards.


• Excellent communication and leadership capabilities.


• Ability to lead and motivate cross-functional teams in a fast-paced operational environment.


• Experience working with field service teams and supporting technology adoption at scale.


• Experienced People Manager with proven experience collaborating with peers and senior managers, to contribute to the development of, and deliver, a functional strategy to achieve business objectives.


• Substantial experience in establishing successful, cross-functional, stakeholder relationships.


• Strong stakeholder management and cross-functional collaboration skills.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.