IT Service Desk 1st / 2nd Line IT Support

IT Service Desk | 1st / 2nd Line | IT Support

My client is a household name with offices in Epping; the role will be onsite Monday to Friday.

This is an exciting opportunity requiring initiative and drive in a fast-moving and dynamic service. As the Service Desk Analyst, you would be a key member of the IT Service Team. 

Duties include first and second response to day-to-day provision of IT support and advice for requests or incidents, following the ITIL process.  You will be required to use an IT data management system to carry out ticket management and liaise with our customers in person, virtually, by telephone or via appointments. Providing crucial information to the Service Manager when major incidents are affecting service delivery to our customers and residents.

Previous experience in IT support is essential, ideally 1+ years’ experience.  This includes troubleshooting applications and software, supporting Windows Devices and an understanding of o365.

You must have excellent communication and inter-personal skills, be flexible and highly organised and a good team player.  You would provide positive participation and implementation of our IT vision and strategy, delivering ambitious, innovative and forward-thinking approaches.