IT Service Desk Analyst

Reed Technology is working with an amazing organisation located in Edinburgh, seeking an IT Service Desk Analyst to join their team on a permanent contract.  

Part of the IT Service Desk team, you’ll be responsible for ensuring timely and effective resolution of end-user issues and requests, guaranteeing high level of satisfaction and operational efficiency within the organisation.  

Responsibilities: 

• Act as a primary point of contact for IT issues and service requests, ensuring timely and effective resolution. 

• Follow service desk processes using ITIL best practices and organisational standards. 

• Support the organisation devices and systems (laptops, mobiles, software licenses, printers, servers, etc.). 

• Work closely with other IT teams to ensure seamless integration of service desk operations.  

Required Skills & Qualifications: 

• Ideally 2+ years of experience working within 1st line or 2nd line IT Service Desk support, using ticketing systems and remote support tools. 

• Strong problem solving and analytical skills, able to effectively manage and prioritise multiple tasks. 

• Proficiency in Office 365. 

• A Microsoft 365 Fundamentals Certification is highly desirable. 

Benefits: 

• Salary up to £30k annum 

• Excellent range of additional benefits (annual performance bonus, contributory pension, private medical insurance, among others). 

• Permanent contract 

• On-site working (Monday to Friday from 08h00 to 18h00)