IT Service Desk Analyst

Company : Confidential

Job Description - IT Service Desk Analyst

IT Service Desk Analyst

We are seeking an IT Service Desk Analyst to provide first-class support to 280 users across 4 offices. If you’re passionate about IT troubleshooting, customer service, and delivering results, this is the role for you!

Key Responsibilities

Act as the first point of contact for IT issues, logging and resolving incidents.
Troubleshoot and escalate issues to 2nd line teams when required.
Manage IT assets and update the Knowledge Base for quick fixes.
Onboard new starters with IT inductions and basic training.
Support and implement new technology, including Microsoft 365 tools.
Occasionally provide on-site support at other office locations.

What You’ll Need

3+ years’ experience in a similar IT support role.
Proficiency in Microsoft OS, Azure AD, Office 365, and AVD Desktop.
Strong skills in hardware diagnostics and fault-finding.
Knowledge of LAN/WAN, mobile devices, and ITSM tools (e.g., FreshService).
A full driving license and use of your own car.

Desirable: ITIL qualification or experience in professional services.

Benefits

Holidays: 23–28 days, increasing to 28 after 5 years.
Work-Life Balance: Hybrid working, flexi-time, and office closure over Christmas.
Health & Wellbeing: Health cash plan, Employee Assistance Programme, and more.
Financial Perks: Pension (up to 5%), life insurance (4x salary), cycle-to-work scheme, and shopping discounts.

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IT Service Desk Analyst

Job Description - IT Service Desk Analyst

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