IT Service Desk Analyst

IT Service Desk Analyst

Benefits:

• Competitive salary with excellent benefits package
• Hybrid working (2 days in office / 3 days remote)
• Generous pension contributions and bonus scheme
• Car scheme for employees and family
• Private medical cover, wellbeing support, and onsite gym
• 25+ days holiday plus volunteering leave
• Flexible working and extensive training opportunities

About the Role:
We're seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You'll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams and partners.

The IT Team:
You'll be part of the Business Technology Services team, which provides technology and change support across governance, technical operations, cyber security and more. The team supports UK and European operations, ensuring technology helps and protects the business.

Key Responsibilities:

• Log, prioritise, and resolve technical issues and requests
• Deliver excellent customer service across multiple channels
• Escalate and manage major incidents appropriately
• Support change and problem management processes
• Assist with projects and improve internal tools like Power Apps
• Maintain accurate documentation and asset records
• Participate in shift patterns, including some weekend/on-call work

What You'll Bring:

• 5+ years' experience in a busy IT Service Desk or similar support role
• Strong troubleshooting skills with Windows 11 and Office 365
• Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice)
• Clear, professional communication and strong customer care focus
• Ability to manage competing priorities in a fast-paced environment
• ITIL knowledge and experience working to SLAs

Nice to Have:

• Experience in the financial services sector
• Familiarity with vulnerability management tools (e.g., Qualys)
• Knowledge of remote support tools and collaboration platforms
• Experience with Power Apps and automating service processes

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer