IT Service Desk Analyst

Service Desk Analyst - IT Service Desk analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely.

Location - Crawley Court, Winchester.
Role is hybrid between home working and office (2-3 days per week in the office)

Total Package

* Upto £31,000 base salary

* Training and Development

* Explore diverse career advancement pathways such as roles in 2/3 line support, platform engineering, and desktop engineering

* 6% pension contribution

* Private Medical

* 25 days annual leave

* Life insurance

* Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance

Must Haves:

* Experience of providing IT support

* Proficient in the use of Service Management and diagnostic tools

* Knowledge and experience in supporting business-standard IT systems and technology

* Ideally drive as location is remote

Key Responsibilities:

* 1 week in 4 includes a full week of on call

* Provide a single point of customer contact, incident triage, diagnosis and escalation / resolution

* Provide technical support for multiple platforms such as Active Directory, Azure, Vmware, O365, ServiceNow and more

* Deliver first class customer service across all communication touch points

* Ensure service records are kept up to date and are accurate

* Complete tasks under Service Request Management

* Maintain and create necessary IT documentation

* Provide continual improvement activity ideas

Qualifications:

ITIL Foundation handy but not essential
Only candidates based in UK and eligible to work in UK are allowed