IT Service Desk Analyst 1st & 2nd Line

IT Service Desk Analyst (1st/2nd Line)
Location: Birmingham (Includes travel to London)

Job Type: Full-Time, Permanent

Our client is looking for a proactive IT Service Desk Analyst to join their tech team, providing 1st and 2nd line support across Windows 10/11, Microsoft 365, and Azure/Entra services.

Responsibilities:

• Deliver technical support for hardware, software, and cloud services
• Resolve incidents and service requests following ITIL best practices
• Support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive)
• Manage devices using Microsoft Intune
• Maintain clear documentation and contribute to process improvements
• Provide training and top-tier customer support to end users

Required Experience:

• 2+ years in an IT support or service desk role
• Strong troubleshooting skills (Windows 10/11, Microsoft 365, Intune, Azure/Entra)
• Experience with AD, device setup, and ticketing systems (e.g. ServiceNow)
• Excellent communication and problem-solving abilities
• Team player with great time management and a customer-first mindset

If this role sounds like exactly what you are looking for, apply now and provide an up-to-date CV for consideration!