IT Service Desk Analyst - Law Firm

IT Service Desk Analyst - Law Firm

An IT Support Analyst / IT Service Desk Analyst with strong 1st & 2nd line IT support experience is required by a leading law firm, to be based in their Central London office. You will be part of a small support team, with lots of autonomy in the work you're doing.

Experience Required:

• Worked on an IT Support Desk for at least 3 years (experience working for a law firm woudl be ideal)
• Excellent 1st & 2nd line IT support experience in Windows 11 and MS Office 365
• Administration of Active Directory & Microsoft Exchange
• Good networking experience - patching, knowledge of DNS/DHCP, WAN etc
• Some experience with technologies such as Cloud (Azure), VMware, Hyper-V or Citrix would be a bonus
• Good 2nd line IT support experience in Desktop and Laptop PC hardware and software maintenance as well as building/imaging PCs
• Excellent communication skills (written and spoken)
• Any experience in supporting legal systems (such as Big Hand, iManage, Elite 3E, or other case management systems, document management systems, digital dictation systems, etc.) would be a bonus

This is an excellent IT Support role for a leading law firm, which will keep you busy by providing variation in projects and responsibilities due to company expansion.

Duties in the role include:

• Providing 1st and 2nd line support to the user base via the Service Desk, managing the life cycle of support requests through to resolution
• Build and manage IT, including Laptops, iPhones and Desktops.
• Participate in IT projects as and when required, with exposure to some 3rd line support work in the future
• Process all IT-related aspects of Personnel Change, including new starters
• Maintain the IT asset register & IT Knowledge Base.
• Deal with 3rd party suppliers when appropriate

My client is looking to pay a starting salary of between £30,000 - £35,000 + benefits. As this role is full-time time onsite in Central London, you must be willing and able to commute to the office regularly.

If you're eager to join a brilliant team and company, click 'Apply Now' or send your CV across to matthew . leach @ circlerecruitment . com

Keywords: IT Support / 1st Line / 2nd Line / Service Desk / Support Desk / O365 / Office 365 / Windows / Azure / Exchange / Active Directory / London

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