IT Service Desk Manager

IT Service Desk Manager - Barnet - MSP - £45k-£60k DOE

Do you thrive in leadership roles and want to join an MSP that truly invests in its people?

Due to continued growth, a well-established Microsoft Gold Partner based near Barnet/Southgate are looking for an IT Service Desk Manager, with great knowledge of ITIL practices and an MSP background to lead their technical team.

This tight-knit MSP have been trading for over 15 years supporting SMEs across the South of England as well as an overseas presence, who take pride in their training and development opportunities and their stellar client retention rate.

Responsibilities include:

• Actively monitor managed queues to ensure timely ticket allocation and resolution.
• Take responsibility for the professional growth and performance of direct reports, with regular 1-1s for team members.
• Oversee service queues for direct reports to ensure targets are achieved, and offer support when required.
• Maintain adherence to SLA response times.
• Ensure engineers consistently update customers via the service desk platform or phone.
• Accountability to ensuring service improvements from the support desk, conducting regular internal meetings and managing new service projects
• Implementing ITIL Methodology including, Incident Management, Major Incident Management, Problem Management & Change Management

To succeed in this role, a Service Desk Manager should have:

• Previous experience leading a service within an IT Managed Services capacity at a management level
• IT Service Management: ITIL Framework and knowledge of ITSM tools
• Strong organisational and leadership skills.
• Excellent communication and interpersonal skills.
• An ability to make decisive, informed decisions.
• A strong technical background of the Microsoft product suite i.e. Office 365 and Windows Client Operating Systems

My client is going through some fantastic growth and don't look to slow down anytime soon, so it is a great time to join.

With this opportunity, you will achieve:

• Starting salary of £45K-£60K dependent on experience
• Discretionary bonus
• 31 days annual leave (incl. Bank Holidays & Christmas shutdown period)
• Private medical scheme
• Contributory pension scheme
• Plus much more

To apply, press apply now or send your CV to Gianluca @ circlerecruitment . com. Feel free to add me on LinkedIn or call me on for more information

Key words: MSP, IT Managed Services Provider, Microsoft Gold Partner, ITIL, IT Service Desk, IT Team Lead, Helpdesk Lead, Help desk, IT Support, IT Infrastructure, London, Barnet, Elstree, Southgate, Hertfordshire, Enfield, Borehamwood, Change Management, Incident response,

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.