IT Service Desk Specialist

CONTRACT DETAILS

• Department: IT Ashore Service Delivery


• Reporting To: Global IT Customer Support Lead


• Location: London, UK


• Contract Type: Full-time, permanent contract


• Start Date: November 2026

COMPANY OVERVIEW

The Scorpio Group of companies (Scorpio) is a global leader in the maritime industry and has been investing in and operating shipping assets for over 50 years. Specializing in the transportation of seaborne commodities and petroleum products, Scorpio offers comprehensive technical management services as well as commercially managing one of the world’s largest fleets. Headquartered in Monaco, today Scorpio employs over 1000 onshore professionals across Europe, North America, the Middle East and Asia, ensuring excellence in maritime operations worldwide.

PRIMARY RESPONSIBILITIES AND DUTIES

• IT support to top management / VIP users. 


• Comprehensive end-user and office IT equipment
  support.


• Hardware equipment troubleshooting & Inventory Management. 


• User account management in
  Active Directory (Azure AD). 


• Windows 11 installation and other standard applications. 


• Mobile device management – iPhone & iPad. 


• Local IT Vendor Management. 


• Documentation of IT procedures & knowledgebase. 


• Adherence to SOX Audit, IT security and compliance standards. 


• Remote support to the Houston office. 


• Periodic onsite visits to the Houston office as required (minimum quarterly).

ADDITIONAL DUTIES

• As part of the Global IT Service Delivery team; provide IT support to other global offices during overlapping business hours, (e.g. US full day, Europe late afternoon / evening). 

EXPERIENCE

• At least 2-3 years of experience in a similar role.

COMPETENCIES

• Excellent customer service skills, with empathy and a user-focused approach to providing support.


• Effective time management skills.


• Excellent communication skills, with the ability to explain technical issues to non-technical users.


• Strong analytical skills, with the ability to diagnose and resolve technical problems efficiently.

QUALIFICATIONS

• Knowledge of Active Directory, including user, object, and OU (Organizational Unit) creation, deletion, and maintenance.


• Basic knowledge of Microsoft 365, Microsoft Azure, Microsoft Teams, antivirus solutions, and Microsoft Intune.


• General troubleshooting knowledge covering multifunction printers, desktops, laptops (Dell), and audio/video conferencing systems.


• Basic understanding of networking concepts and principles.


• Knowledge of ITSM and ITAM tools, such as ServiceNow or similar platforms.


• Familiarity with the Microsoft Azure Portal, Microsoft 365 Admin Center, and Microsoft Intune Admin Center.

At Scorpio, our people are our strength, and their diverse talents are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate based on any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.