IT Service Desk Team Leader

IT Service Desk Supervisor
Maidstone

Agile Working
Circa £42,000
Full Time, Permanent

Background

It is a great time to join our client as they are an efficient, local, visible and listening organisation providing sustainable homes and communities. They have an established track record for building quality homes and investing in their local communities.

They are excited to recruit for this role and appoint an IT Service Desk Supervisor.

You will be part of their IT & Systems Transformation Team in their People, Digital and Change directorate and play a key role in shaping their future.
What you'll be doing

The successful candidate will join their IT Service Delivery team at an exciting time, as they look to adopt a proactive service partnering approach to engage with their customers, colleagues and stakeholders to a high standard.

You will be working within the IT Operations Department to ensure an outstanding customer focused IT support service is delivered to their work colleagues and customers. You will ensure the smooth day to day running of their IT Services to resolve technical issues and support the service desk whilst working with a multi-functional IT Team to ensure that service levels are met and identify any opportunities to optimise and improve IT Services.
More about you. What can you bring?

You will be experienced in providing IT support in a similar size organisation, with a track record in continually exceeding customer service expectations and resolving 1st/2nd line issues.

You will have a strong technical background to support a wide variety of Microsoft based technologies and business systems in a fast-paced environment. You will be solution focused with a can-do approach to proactively deliver IT Support services.

You will be able to understand business goals and vision and align IT service support frameworks to enhance and achieve them consistently.

You will have experience working within a team to encourage & support development and also making sure processes are followed to a high standard.

The right candidate will have the skills and passion to live their values.

When and where you'll be doing it

You will enjoy a 37-hour working week, earning an annual salary of circa £42,000 per annum dependent upon your knowledge, skills and experience.

Their head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation, this will be main place of work for the role.

This role is primarily office based with a rota to cover the business hours of 8am - 6pm Monday - Friday.

What will you get in return?

Creating an environment which enables their people to thrive is crucial for them and their Total Reward package goes beyond your salary, designed to support you throughout your working life here.

Youll get:

28 days annual leave per year (plus bank holidays)

Company Pension contribution and life assurance

Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.

An annual Wellbeing Fund

They will be sifting applications throughout and reserve the right to close applications early.

They appreciate that people process information in different ways. Please get in touch if you would like some support with your application.