IT Service Desk Technician

IT Service Desk Technician - Hemel Hempstead - £25K-£28K DOE

Due to recent promotions and internal growth, well-established IT Managed Services Provider (MSP) based in Hemel Hempstead are looking to expand their 2nd Line team.

As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users across the UK. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation.

Key Skills required:

• Previous experience in either an MSP support desk or field/customer facing role
• Windows 11-10 OS & Desktop OS experience
• Office 365 administration e.g. SharePoint, OneDrive, Teams
• Active Directory/AzureAD
• Good networking knowledge and troubleshooting
• Proven experience troubleshooting and diagnostic experience via logs, tickets and reports

The roles and responsibilities of the role include administering 1st Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable.

The company is growing rapidly through acquisitions and with a career pathway to work your way into a 3rd Line role, now is an exciting time to join.

Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com

Key words: IT Service Desk Technician, IT Support Engineer, IT Service Desk Analyst, Windows Server, IT Support, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Hemel hempstead, hertfordshire, hertford, steveage, watford,

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