IT Service Desk Technician

Our long-standing and established client are partnering with us to recruit an experienced Corporate Service Desk Technician to join them on a permanent basis in East Finchley.

In this diverse and exciting role, you will provide dedicated onsite technical IT support to staff as a member of the onsite Corporate Service Desk team, ensuring excellent IT services and customer support in a customer centric manner.

The role is offered on a permanent basis, and salary will be between 30-35k dependant on experience.

Hours will be Monday to Friday, alternating between 8am, 9am and 10am shifts (37.5 hours per week)

What you'll be doing:

• Providing 1st and 2nd line site-based support to the management team and users.
• Install, assemble and configure computers, monitors, network infrastructure and peripheral items.
• Troubleshoot hardware, software, email, network and peripheral equipment problems.
• Carry out Active Directory tasks including user accounts, groups and computers.
• Develop any relevant documentation for processes and solution insight information.
• Manage joiners, movers and leavers ITSM process ensuring new employees are equipped with the necessary tech and permissions from day one
• Manage file and print services, including the setup, maintenance, and troubleshooting of file servers and print devices,
• Work with IT Manager with the adoption of new technologies and training of staff.

What we're looking for:

• Friendly and approachable communication style when dealing with colleagues.
• Strong experience of working within a service desk, 1st and 2nd Line setting.
• Strong verbal and written communication skills.
• Competent PC user including Microsoft package.
• PC and peripheral equipment (hardware and software) experience.
• Professional, logical, and methodical approach to work.

Salary & Benefits:

• Base salary is 35-40k dependant on experience.
• Private Medical Insurance delivered through BUPA.
• Pension scheme.
• 23 days holiday plus bank.
• Free on-site parking.
• Life cover (4 x basic salary).
• Group income protection.
• Working in a bright, modern offices.
• Friendly, outgoing, and supportive team.
• Excellent reward & recognition scheme.
• Discounted gym membership.

This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you!