IT Service Desk Technician

An excellent opportunity has arisen for a proactive IT Service Desk Technician to join a growing organisation within a fast-paced environment. This role is based within a busy IT function, providing essential support across a large, multi-site operation.

About the Role
As part of a dedicated incident team, you will deliver 1st and 2nd line IT support, primarily focusing on EPOS systems and associated technologies. You will play a key role in ensuring the smooth operation of IT services across the business, delivering a high standard of technical support to end users.

Key Responsibilities

* Provide comprehensive IT support to end users within a retail or multi-site environment

* Log, monitor and respond to service requests across multiple communication channels

* Escalate complex or high-priority issues to internal and external teams in line with procedures

* Support EPOS systems, including associated hardware, software and network infrastructure

* Diagnose and resolve issues relating to till peripherals such as printers, scanners and payment devices (PEDs)

* Follow up on incidents to ensure successful resolution and user satisfaction

* Deliver a customer-focused support service to both internal users and external partners

* Maintain accurate records of incidents and resolutions

* Assist with ad-hoc tasks as required by senior IT team members

* Stay up to date with new technologies and systems implemented within the business

Person Specification

* Minimum of 1 year’s experience in an IT support role

* Previous experience in a customer-facing position

* Basic understanding of network infrastructure (LAN/WAN) and troubleshooting techniques

* Good knowledge of general IT concepts and terminology

* Strong analytical and problem-solving skills

* Excellent written and verbal communication skills

* Reliable, flexible and able to work effectively within a team environment

What’s on Offer

* Competitive salary

* Pension scheme

* Employee benefits package, including discounts and recognition schemes

* Cycle to work scheme

Additional Information

* Permanent, full-time position

* Working hours to be discussed at interview

* Based in Plymouth, Devon

If you are currently seeking a new challenge and feel you would be a good fit, then please submit an up to date CV by using the ‘apply’ button below. For an informal chat please call TQR Plymouth and ask for Laura, many thanks for your interest.

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Only candidates based in UK and eligible to work in UK are allowed