IT Service Desk Technician (1st Line)

About the Role  
 

We’re looking for an enthusiastic entry-level professional to become part of our IT Service Desk – the first point of contact for all IT support requests. If you have a genuine interest in technology and a passion for learning, this is a fantastic opportunity to pursue a career in IT. 

You’ll receive full training and ongoing support to help you build your skills and grow within the team. This role is perfect for someone eager to develop and make a real impact in a dynamic environment. 

 
Key Responsibilities: 

Hardware Support 

• Building and configuring laptops 
• Installing and setting up Windows 11 operating systems. 
• Basic desktop support 

Mobile Device Management 

• Enrolling smartphones and Tablets onto MDM solutions. 

Basic Application Support 

• Assisting users with Microsoft 365 applications (e.g., Outlook, Teams, Word). 
• Providing support for Third-Party application  

General IT Support 

• Providing basic troubleshooting for hardware and software issues. 
• Supporting users with basic to intermediate IT queries. 

IT Asset Management 

• Logging and Tracking IT assets (hardware, software, licences). 
• Ensuring compliance with asset management policies. 

Additional Responsibilities 

• Onboarding new users and providing IT Induction. 
• Actively participate in IT projects and initiatives. 
• Adherence to IT security policies and procedures. 
• Ad-hoc responsibilities required by the IT department 

 
Skills and Experience   

Behavioural Skills 

• Excellent customer service and communication skills. 
• Strong interest in IT and technology. 
• Able to work well under pressure and use own initiative. 
• Excellent interpersonal skills: diplomatic and able to inspire user confidence. 
• Develops and maintains productive relationships with internal and external customers. 
• Takes responsibility for the outcomes and impact of their decisions. 

Technical Skills 

• Basic knowledge of M365, M365 Admin, Windows, incl. user administration. Or transferable skills.   
• Basic knowledge of building/configuring, deploying hardware and software. 
• Any IT-related qualification is desirable (e.g., CompTIA, Microsoft Fundamentals). 
• Hands-on experience with hardware setup is advantageous but not essential. 

 
Benefits:  

• 25 days Annual Leave plus 8 bank holidays 
• 2 days Birthday Leave 
• 2 weeks company sick pay 
• Free Car Park 
• Cycle to work scheme 
• Employee discount 
• MySamsic Rewards 
• Stream 
• Mental Health Support 
• LMS 
• Tech Scheme 
• Refer a Friend 
  
  Training 
• Full training will be provided on all systems and processes. 

Salary   
£25,000 – £25,500