IT Service Desk Technician

Job DescriptionThe Healthcare Management Trust currently have an exciting opportunity for a IT Service Desk Technician to join our team to help us move forward on the next phase of our growth journey.The role will be full time, based in our Swansea office with some travel to HMT sites in Wales and England as required.If you are interested and believe you have the experience we are looking for, please send your CV for attention of Mark Leman, via email to [email protected] Applications must be received by 05 June 2024. HMT reserves the right to close the advert earlier than this date if sufficient applications have been received.SkillsAs an IT Service Desk Technician, you will provide in-depth first- and second-line technical support for all supported software and equipment by the IT Shared Service department. Support will be carried out in accordance with departmental guidelines and policies in the most efficient way.The Technician is the first point of contact for all customers and responsible for ensuring all service requests and incidents are logged and managed appropriately. Administrative tasks in support of the service are also performed.The post holder is responsible for conducting the Incident Management, Request Fulfilment and Configuration Management processes to mandated policy and procedures.About HMTThe Healthcare Management Trust (HMT) is a purpose-led healthcare charity established over 35 years ago, employing over 600 team members and with an income of approximately £50 million. We care deeply for people; whether that be our team members, our patients and residents, or the communities we serve. We currently operate two acute hospitals in Swansea and Grimsby and several care homes; provide consultancy services to other charities; and promote healthy and active lifestyles across a wide age range in the communities in which we are based. We have an exciting development programme, which includes a new, state-of-the-art care home in Littlehampton.