IT Service Governance - Director

Profile Summary

Lead and develop the IT Service Governance function, ensuring it provides effective governance, oversight and control across IT services, service agreements, recharge arrangements and governance obligations.

The role is responsible for defining what good looks like in service governance, establishing consistent governance frameworks and ensuring services, agreements and governance artefacts are managed in a controlled, auditable and efficient manner. Working closely with Service Owners, Finance, Legal, Tax, Risk and Audit, the role will improve governance maturity, strengthen accountability and provide consolidated management information to support leadership decision-making.

Duties and Responsibilities

• Lead and evolve the IT Service Governance function, operating model and services.


• Define and embed best practice across service governance, service reviews and governance controls.


• Own the Service Governance Framework, standards, templates and procedures.


• Maintain oversight of the Service Catalogue, SLAs, service schedules and governance documentation.


• Establish and maintain governance over Cost Contribution Agreements (CCAs) and recharge arrangements.


• Coordinate governance forums, service reviews and governance action tracking.


• Drive improvements in service governance maturity, ownership clarity and accountability.


• Support audit, regulatory and assurance activities through robust governance processes and evidence management.


• Produce governance dashboards, management information and executive reporting.


• Influence stakeholders and drive adoption of consistent governance standards across the IT organisation.

Qualifications, Skills and Experience

• Proven experience establishing or operating governance frameworks within IT environments.


• Strong understanding of service governance, service management and control frameworks.


• Experience managing service catalogues, SLAs and governance documentation.


• Experience supporting audit, risk and regulatory activities.


• Strong stakeholder management experience across IT, Finance, Legal, Procurement and Risk functions.

Key Behaviours and Competencies

• Strong reporting and management information capabilities.


• Demonstrable track record of improving governance effectiveness and organisational maturity.


• The successful candidate will bring experience from mature governance environments and will be expected to raise standards, strengthen controls, improve accountability and deliver lasting improvements across IT service governance, service agreements, recharge governance and governance reporting.

What Mizuho Can Offer You

Here at Mizuho, there are fantastic progression opportunities and clear paths to promotion. We will give you ample opportunity to affect change and to help grow our business.

In addition to the great opportunity outlined above we are also currently able to offer:

• Competitive starting salary, plus discretionary bonus


• Non-contributory pension


• 27 days’ annual leave


• Core working hours*


• Hybrid working - office and home based*


• Virtual GP


• Wellbeing benefits, including Mental Health Allies and First Aiders

*For applicable roles only

At Mizuho, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

We are committed to supporting equality and diversity, and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities

If you require more information about our equal opportunities policy or wish to discuss any accessibility requirements or reasonable adjustments please contact the recruitment team – [email protected] and we will be happy to help.