IT Service Manager

IT Service Manager in Parley, Christchurch (BH23), BH23 | CV Screen Ltd Search Search These jobs were popular with other job seekers IT Technical Lead - MSP Eriban Business Services Ltd Southampton, Hampshire From £60,000 to £70,000 per annum 3 weeks ago 2nd Line Support Engineer Vitality Corporate Services Limited - Tech Springbourne, Bournemouth (BH1), BH2 £Competitive + Bonus + Benefits 1 week ago Service Desk Team Lead Trusted Technology Partnership Ringwood (BH24) £27000 - £29000 per annum 3 weeks ago IT Manager Artis IT Salisbury (SP2) From £55,000 to £65,000 per annum + Annual Bonus & Excellent Benefits 1 week ago Service Desk Engineer - Security Cleared IO Associates Hampshire Up to £65000 per annum 23 hours ago NEW IT Deployment Team Leader RE Group Gloucestershire £39.5k per year 3 weeks ago 2nd Line Support Technician Trusted Technology Partnership Ringwood (BH24) £26 000 - £30 000 per annum 1 month ago Technical Manager / IT Manager XACT PLACEMENTS LIMITED Tadley (RG26) From £50,000 to £65,000 per annum 3 weeks ago IT Customer Advisor Manpower Woodford, Salisbury (SP4), SP4 0JQ Up to £13.45 per hour 1 week ago IT Support Engineer Nuvola Resourcing Ltd Salisbury (SP1) From £30,000 to £35,000 per annum 3 weeks ago IT Technical Lead - MSP Eriban Business Services Ltd Southampton, Hampshire From £60,000 to £70,000 per annum 3 weeks ago 2nd Line Support Engineer Vitality Corporate Services Limited - Tech Springbourne, Bournemouth (BH1), BH2 £Competitive + Bonus + Benefits 1 week ago Service Desk Team Lead Trusted Technology Partnership Ringwood (BH24) £27000 - £29000 per annum 3 weeks ago IT Manager Artis IT Salisbury (SP2) From £55,000 to £65,000 per annum + Annual Bonus & Excellent Benefits 1 week ago Service Desk Engineer - Security Cleared IO Associates Hampshire Up to £65000 per annum 23 hours ago NEW IT Deployment Team Leader RE Group Gloucestershire £39.5k per year 3 weeks ago 2nd Line Support Technician Trusted Technology Partnership Ringwood (BH24) £26 000 - £30 000 per annum 1 month ago Technical Manager / IT Manager XACT PLACEMENTS LIMITED Tadley (RG26) From £50,000 to £65,000 per annum 3 weeks ago IT Customer Advisor Manpower Woodford, Salisbury (SP4), SP4 0JQ Up to £13.45 per hour 1 week ago IT Support Engineer Nuvola Resourcing Ltd Salisbury (SP1) From £30,000 to £35,000 per annum 3 weeks ago IT Service Manager CV Screen Ltd Parley, Christchurch (BH23), BH23 Permanent Published: 1 day ago £32k - 34k per year + Excellent Benefits IT Service Manager CV Screen Ltd IT Service Manager - MSP Bournemouth Salary up to £34,000 We’re hiring a skilled IT Service Manager to join this fantastic MSP team in Bournemouth. As a Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers. DUTIES & RESPONSIBILITIES: Overseeing incidents, requests, and problem management processes. Analysing service data to identify trends and improvement opportunities. Providing line management support to the Service Desk team. Managing major incidents and customer escalations. Taking ownership of Priority 1 and 2 tickets through to resolution. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best practices. Ability to prioritise workloads and manage multiple tasks effectively. Experience managing SLAs and KPIs to maintain high service standards. SALARY & BENEFITS: Basic salary up to £34,000 Company profit share scheme 22 days holiday plus bank holidays Paid birthday leave Extra annual leave based on performance Private medical insurance including dental cover Free onsite parking and hybrid working (1 day per week from home) Career progression and development opportunities. Fresh fruit, regular treats, and quality coffee on site. LOCATION This is a full-time role based just outside Bournemouth. TO APPLY: Please send your CV in strict confidence or apply directly to this job posting. ALTERNATE TITLES IT Engineer | Service Manager | IT Team Leader | IT Support Team Leader CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. Similar It Service Manager Jobs Popular with Other Job Seekers IT Technical Lead - MSP Eriban Business Services Ltd Southampton, Hampshire From £60,000 to £70,000 per annum 3 weeks ago 2nd Line Support Engineer Vitality Corporate Services Limited - Tech Springbourne, Bournemouth (BH1), BH2 £Competitive + Bonus + Benefits 1 week ago Service Desk Team Lead Trusted Technology Partnership Ringwood (BH24) £27000 - £29000 per annum 3 weeks ago IT Manager Artis IT Salisbury (SP2) From £55,000 to £65,000 per annum + Annual Bonus & Excellent Benefits 1 week ago Service Desk Engineer - Security Cleared IO Associates Hampshire Up to £65000 per annum 23 hours ago NEW IT Deployment Team Leader RE Group Gloucestershire £39.5k per year 3 weeks ago 2nd Line Support Technician Trusted Technology Partnership Ringwood (BH24) £26 000 - £30 000 per annum 1 month ago Technical Manager / IT Manager XACT PLACEMENTS LIMITED Tadley (RG26) From £50,000 to £65,000 per annum 3 weeks ago IT Customer Advisor Manpower Woodford, Salisbury (SP4), SP4 0JQ Up to £13.45 per hour 1 week ago IT Support Engineer Nuvola Resourcing Ltd Salisbury (SP1) From £30,000 to £35,000 per annum 3 weeks ago IT Service Manager jobs IT Service Manager jobs in Parley IT jobs IT jobs in Parley Support jobs Support jobs in Parley Jobs in Parley IT Support jobs IT Manager jobs Services Manager jobs Service Management jobs Senior Service Manager jobs Information Technology Manager jobs IT Service Management jobs IT Support Manager jobs IT Service Desk jobs Service Manager jobs IT Services Manager jobs IT Service Delivery Manager jobs Major Incident Manager jobs ICT Service Manager jobs IT Service jobs Systems Management jobs Get hired. 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