IT Service Manager -Governance/Resilience

Your new company
IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation.

You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices.

You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations.

Your new role

Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity
Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks
Support internal and external audit activity, including evidence gathering, remediation tracking and governance input
Conduct technology risk and control assessments, driving mitigation and escalation where required
Embed governance controls into agile delivery processes and operational workflows
Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements
Support business resilience and continuity planning, including Business Impact Assessments and recovery activities
Maintain governance artefacts and ensure compliance with internal and regulatory standards

What you'll need to succeed

Proven experience within Enterprise IT Service Management / IT Operations
Strong understanding and practical application of ITIL (ideally ITIL 4)
Experience leading governance forums such as Change Advisory Boards (CAB)
Solid knowledge of risk management, controls and audit processes
Strong stakeholder engagement skills with the ability to influence at all levels
Desirable:

Experience in complex or fast-paced organisations
Familiarity with tools such as JIRA or other service management platforms
Exposure to resilience, BCM or incident management environments

What you'll get in return

Competitive salary up to £47,500 pro rata
15% employer pension contribution
30 days annual leave + bank holidays, with option to buy/sell leave
Hybrid and flexible working arrangements
Discretionary bonus scheme
Healthcare cash plan, life assurance and income protection
Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts)
Enhanced family leave and paid volunteering days

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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