IT Service Operations Technician

Service Operations Technician

• Graduate Level
• Aberdeen based
• £25,500 + benefits

Be-IT are delighted to be partnering with a leading provider of managed hybrid cloud services in Scotland.

They are seeking a recent graduate, passionate about all things IT to work across various verticals in their IT Operations team – you will work across SecOps, Datacentre & Service Operations.  This role will be based in Aberdeen 5 days per week on site – you must be within 1 hours commuting distance to the office and have access to your own car.

The Role:

The Service Operations Technician position is part of the Technical Operations department and reports to the Head of Service Delivery.  The role demands a flexible and proactive mindset and provides ample opportunities for on-the-job learning, as well as the enhancement of technical skills through training, study, and certification.

The day to day:

• Monitoring, logging, categorising, prioritising and responding to events from our customers’ cloud, security and network services.
• Help to maintain and ensure the quality of all documentation and processes relating to the support role, including capturing new learning and sharing this knowledge with the team.
• Conduct system installations, upgrades, and maintenance procedures to mitigate the risk of service outages.
• Act as the primary contact for customers visiting our Data Centres, providing support and guidance to facilitate a seamless on-site experience.
• Deploy company and customer equipment within the Data Centre, as required, and ensure its functionality.
• Complete tasks relating to physical network connectivity, including ethernet and optical cable runs.
• Write and update technical documentation, asset management and knowledgebase articles.
• Maintain/develop good working relationships with both internal and external customers to improve service delivery.
• Serve as our 24/7 on-call support function, adhering to established escalation protocols to ensure that critical alerts are directed to the appropriate team without delay.
• Perform daily health checks of the Data Centre, ensuring that results, including any issues, are documented and reported promptly.

The Ideal Candidate:

• Customer focused can-do attitude.
• Adapts communication style to suit the needs and understanding of the audience and situation.
• Respects the views and actions of others, appropriately challenging as required.
• Develop a good working relationship with colleagues.
• Consistently meets deadlines and delivers against commitments.
• Draws on experience and knowledge to solve problems.
• Offers constructive ideas to help resolve problems and deliver solutions.
• Seeks guidance to help inform and support decision making.
• Prepared to take on challenges.

Please get in touch with Zoe Calder on LinkedIn, or to hear more!