IT Services Lead

IT Services Lead 

The Role

This is an exciting opportunity for an experienced IT
professional who is ready to take the next step in their career.

We are looking for a confident and motivated individual to
step into an IT Lead role, combining hands -on support with the opportunity to
supervise and develop a small IT team.

You will continue to provide excellent day -to -day IT support
while building your leadership skills, taking on responsibility for guiding
team members and helping to shape how IT services are delivered across the
business — including supporting the firm’s approach to cyber security and safe
use of IT systems.

The role is based in Cardiff, with regular travel to other
offices and occasional work outside of normal hours as required.

Key Responsibilities

• Provide high -quality IT
  support to users across multiple offices, both remotely and face -to -face
  
• Act as a senior point of
  escalation for complex IT issues
  
• Stepping into a supervisory
  role, supporting and guiding members of the IT team
  
• Ensure excellent
  customer service and user experience across all IT interactions
  
• Troubleshoot hardware,
  software, and system issues efficiently
  
• Supporting the firm’s cyber
  security practices, including promoting good user behaviour, identifying
  risks, and assisting with security -related queries
  
• Work with third -party
  suppliers and support providers to resolve issues
  
• Support the delivery of
  IT projects, upgrades, and system improvements
  
• Monitor helpdesk
  activity and help drive continuous improvement in service delivery
  
• Travel to offices as
  required to provide on -site support and maintain relationships with teams
  

Skills & Experience Required

• Minimum 2+ years’
  experience in an IT support role (or equivalent)
  
• Experience supervising
  or mentoring staff
  
• Strong administration
  experience
  
• Strong troubleshooting,
  attention to detail and problem -solving skills
  
• Confident supporting a
  range of users and systems in a professional environment
  
• Excellent communication
  skills, with the ability to explain technical issues in plain English
  
• Customer -focused
  approach with a passion for helping users
  
• Experience working with
  Microsoft 365 and standard business applications
  
• Ability to prioritise
  workload and work under pressure to meet deadlines
  
• Full UK driving licence
  and willingness to travel between offices
  

Personal Attributes

• Outgoing, approachable,
  and professional
  
• Positive attitude and
  strong team player
  
• Organised and able to
  manage multiple priorities
  
• Comfortable working
  independently and taking ownership of issues
  
• Proactive and
  solutions -focused mindset
  

What We Offer

• A varied and engaging
  role within a supportive IT team
  
• Opportunities to develop
  leadership and technical skills
  
• Exposure to a wide range
  of technologies and projects
  
• Flexible working
  arrangements
  

How to Apply

If you are passionate about IT, enjoy supporting users, and
are ready to take the next step into a leadership role, we would love to hear
from you.