IT Site Manager

Job Title: IT Site Manager
Location: Ashby-de-la-Zouch, Leicestershire (Covering Midlands sites)
Duration: 3+ months

This role is responsible for supporting IT operations and ensuring business continuity across multiple UK locations, including a main office and regional sites. It is a customer-facing position that requires strong organisational, technical and communication skills to deliver a high-quality IT service experience.

Key Responsibilities:
* Manage and fulfil laptop demand across multiple Midlands sites (with occasional travel to Manchester).
* Organise workload using the IT Asset Management system, ensuring requests are completed on time.
* Configure, build, and deploy end-user devices in line with company standards.
* Deliver devices to users (in-person and remotely), ensuring a positive experience.
* Maintain accurate stock levels to meet business needs.
* Resolve IT incidents and service requests within your area of responsibility.
* Troubleshoot basic network connectivity issues.
* Supervise third-party engineers during installations, repairs, and configurations.
* Support new site setups and decommissions, including LAN and WAN connectivity.
* Use standard AI tools (e.g. Microsoft Copilot).
* Provide guidance and support to users on IT services and tools.
* Assist the IT Senior Site Manager as required.

Key Skills:
* Strong analytical and problem-solving ability.
* Good knowledge of Microsoft Windows operating systems and software installation.
* Experience installing operating systems and configuring laptops using standard processes and tools.
* Ability to prepare, configure, and test devices before handover.
* Strong organisational and time management skills, keeping systems and records up to date.
* Ability to coordinate with users and managers to arrange handovers.
* Experience delivering IT equipment both in person and remotely (Teams/phone).
* Experience managing and maintaining stock control systems.
* Ability to support mobile device setup (Apple and Samsung).

Knowledge & Experience:
* Full UK Driving Licence required.
* Ability to troubleshoot common laptop hardware, software, and network issues.
* At least 12 months' experience in an IT support role.
* Experience working with structured processes and procedures.
* Able to work independently and as part of a team.

Education & Qualifications:
* Degree in Computer Science or a related field (desirable, not essential).
* Equivalent practical experience will also be considered.

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