IT Support

IT Support

Middlewich

£26,000 per annum

A leading business-to-business IT Service Provider supporting customers across the UK and Worldwide is seeking a knowledgeable and adaptable 1st/2nd Line IT Support Engineer to join their ICT team.

• Birthday off
• Great working environment & culture
• Contributory pension scheme
• Health care plan
• Full training and career development
• Well-being initiatives

• Experience: IT support, installations, troubleshooting
• Knowledge: Microsoft platforms, Windows Server, Hyper-V, VMware
• Skills: Ubiquiti UniFi, DrayTek, NETGEAR, Cisco, backup platforms (Azure, Altaro, Datto), network infrastructure (IPv4, IPv6), CRM systems
• Familiarity with backup platforms including Azure, Altaro and Datto
• Working knowledge of configuring all types of network infrastructure including IPv4 and IPv6 networks
• Familiarity with CRM system

• Install wired/wireless network infrastructure, software, and hardware
• Maintain asset and licensing records
• Assist junior colleagues with IT support
• Conduct customer training
• Complete onsite and remote installations of wired and wireless network infrastructure
• Complete onsite and remote installations of Microsoft and bespoke software
• Complete onsite and remote installations of hardware
• Maintaining accurate records of assets and licensing
• Helping junior colleagues with IT support activities including complex tasks and escalations
• Complete customer training via web demonstration, telephone and customer visits.

Please call Leanne or email your CV to

INDCOM