IT Support

IT Support Analyst required by my Dorset client.

Are you an aspiring IT professional with a passion for technology and a desire to learn and grow? This is a fantastic opportunity to join a well-established, forward-thinking firm currently investing heavily in IT development and infrastructure.

We are looking for an IT Support Analyst to join a friendly and supportive internal IT team. This is a user-facing role where you will be the first point of contact for all internal IT queries. A helpful, proactive attitude and excellent communication skills are key, as most support is provided in person or over the phone.

While experience in a similar role is ideal, we are also open to considering individuals with a solid technical foundation, a genuine interest in IT, and the ambition to develop a career in support and infrastructure.

Key Responsibilities:

• Provide 1st line support to internal users across the organisation

• Log, troubleshoot, and resolve IT issues or escalate where appropriate

• Liaise with external IT partners as needed

• Support the wider IT team on ongoing projects (e.g., hardware rollouts, software upgrades, office moves)

• Perform day-to-day administrative tasks across various platforms and systems

Technologies You’ll Work With:

• Microsoft 365 (Outlook, Teams, Word, Excel, etc.)

• Windows 11

• Autopilot & Intune

• Active Directory

• Email filtering platforms (e.g., Barracuda)

• VoIP systems (e.g., 3CX)

What We're Looking For:

• Excellent verbal and written communication skills

• A friendly, professional manner with a can-do attitude

• Strong problem-solving abilities

• Must hold a driving licence

This role would suit someone:

• In an entry-level IT role looking for the next step

• Recently qualified in IT or computing

• With some service desk or helpdesk experience

• Or anyone with an interest in technology and a drive to develop a career in IT support