IT Support - 2nd line - 365/AzureAD Law sector experience sought

IT Support – 2nd line – 365/AzureAD (Law sector experience sought)

You can work from home 2 days a week.

The role requires an immediate candidate or someone on short notice.

Responsibilities:

• Provide 1st and 2nd line user support and incident resolution via telephone, remote connection and desk-side visits
• Participate in problem management to help prevent incidents or reoccurring incidents through trends and patterns, working with colleagues and external suppliers as required
• Maintain records within service management toolset of incidents, requests, problems and asset changes. Taking appropriate action to ensure incidents are managed in a timely manner
• Resolving customer issues or escalating where necessary, aiming to achieve a high % first time fix and positive customer experience
• Set-up users, computers, mobile devices, other peripherals and access rights on the approved systems as directed and in accordance with agreed policies
• Proactively look for ways to improve customer processes or support operations including the creation of support documentation
• Run new joiner IT inductions and drop in technical hints and tips sessions to our users.
• Any other ad hoc projects as required

Technical Skills & Experience

• Experience working in a similar role, preferably within the legal sector, with a similar team size
• Strong problem-solving and analytical skills with the ability to extract relevant information quickly and effectively
• Windows 10/11 and SCCM; Microsoft Outlook, Word, Excel and PowerPoint
• Office 365 suite including Exchange Online, Microsoft Teams and Endpoint Manager (Intune)