IT Support

Salary: £22k per yearReference: JIT_ITSUPPORTLND 9.5Start your IT career with no experience!An MSP provider has need for an IT support Apprentice.You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the Senior Engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis.KEY DUTIESDealing with incoming incidents in a professional, courteous manner over the phone and via e-mailTake ownership of incidents and manage them in a logical and methodical mannerTaking responsibility for the end-to-end management of incidents in your queueProactively keeping the customer informed of progressAccurately log incidents by categorising and prioritising them in line with service operations proceduresConduct full and thorough diagnostics with end-users to enable first point of contact fault resolutionMonitor the status and progress using the provided incident logging system for assigned incidents and workflow tasksCANDIDATE REQUIREMENTSIndependent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-MotivatedSound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.WANT TO KNOW MORE?Apply now and we will review your application. If you are suitable for an Apprenticeship we will be in contact to discuss this opportunity.50