IT Support Analyst

IT Support Analyst

Based in Bromley Kent. £25 -£30k pending experience

Permanent:- 5 days in office with occasional site visits around the Southeast.

Requirement:- Full UK Driving Licence

Are you an IT Support professional with at least a year of experience in a similar role? This is your chance to advance your career in a dynamic and growing organisation.

Join our IT team as an IT Support Analyst, providing essential support to over 3,000 users. As we embark on an exciting digital transformation journey, you will play a key role in enhancing our Operations, Quality, and Central Services systems—ensuring seamless user support and effective business operations.

Key Responsibilities:

Provide responsive IT support to end-users, both onsite and remotely

Monitor and manage the IT support ticket queue, ensuring timely resolution

Prioritise and escalate technical issues as needed Maintain clear documentation of issues and resolutions

Develop strong relationships with users to understand and resolve their concerns

Utilise diagnostic tools and knowledge bases for troubleshooting

Configure and maintain user profiles and system access

Assist with hardware setup, installation, and maintenance

Support key applications, including Windows 10/11 and Microsoft 365

Skills & Experience Required:

At least one year of experience in an IT Support role

Proficiency with Microsoft Windows OS, MS Office Suite, and hardware troubleshooting

Experience with Android and iOS devices (preferably in an MDM environment)

Strong communication and interpersonal skills

Ability to work flexibly and adapt to changing priorities

A passion for delivering top-tier customer service

Experience working within SLA-driven environments