IT Support Analyst

IT Support Analyst

Plymouth, Devon – On-site – £24,000 - £28,000 (DOE)

We are currently seeking a motivated and customer-focused IT Support Analyst to join our client's team. The successful candidate will be responsible for providing first-line technical support across the organization, ensuring IT services run smoothly and efficiently.

Key Responsibilities:

• Provide first- and second-line technical support to end-users via phone, email, and in person
• Troubleshoot and resolve hardware, software, and network issues
• Set up and configure new laptops, desktops, and mobile devices
• Maintain IT documentation and asset records
• Escalate complex issues to relevant teams or third-party vendors
• Support user account management (Active Directory, Office 365, etc.)

Skills & Experience:

• Previous experience in a similar IT support role
• Good understanding of Windows 10/11, Office 365, and basic networking
• Experience with Active Directory, Exchange, and remote support tools
• Strong communication and problem-solving skills
• Ability to work independently and as part of a team

Desirable:

• IT certifications (e.g., CompTIA A+, Microsoft certifications) or a relevant degree

Please note: The successful candidate will need to hold a valid UK driving licence for this role.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/