IT Support Analyst

Are you looking for a new role as an IT Support Analyst Have you got experience of working in 1st line support or on an IT Helpdesk Do you want to become part of a growing business that has IT at the heart of their operation

Kingscroft has been engaged to recruit for an IT Support Analyst for leading logistics and delivery business. As the ideal candidate you will have a background in IT Helpdesk and 1st line support and a solid understanding of Active Directory, Microsoft Office 365, Exchange Online and Networking principals coupled with a general understanding of a range of hardware and business applications .

The role is a fantastic opportunity to develop skills beyond 1st line and to support a huge range of desktop applications and hardware across the office , depot , warehouse , supplier and customer base.

Main duties will include:

• Work as part of the IT Support team on a shift-based rota to provide 24 x 5.5 coverage including participation in an out of hours
• Investigation of all hardware / application related incidents, diagnosis and resolution applying standard fixes or workarounds.
• Escalation of incidents to appropriate internal and external teams where necessary and following through to resolution.
• Working collaboratively with internal and external teams to support all departmental project initiatives.
• Contributing written material, processes and procedures to the to the internal knowledge base.
• Managing the lifecycle of all hardware and software assets
• Assist customers with IT integration queries
• General IT administration duties – file, folder, print and user maintenance
• Maintaining the hardware and software estate ensuring devices are kept up to date.

This opportunity would suit someone with a solid knowledge base in IT and customer service who is looking to develop their skills and experience. There is opportunity to work with internal teams and take on projects alongside the hardware and application support. Applicants must hold a driving licence.

Please apply today for a confidential discussion about the role and company.

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