IT Support Analyst

Join a pioneering organisation at the forefront of future-focused transportation. They are redefining best practices with cutting-edge technology, moving from prototype development to scaling operations. As they push towards a transformative goal, they are building a team that thrives on innovation, agility, and forward-thinking solutions.

Your Role in the Journey:

Are you passionate about cloud technology, IT service operations, and driving efficiency? They require a proactive Technical Support Analyst to support their internal teams, ensuring seamless IT service delivery for engineering and business operations. You'll work with cloud-native solutions, voice and data infrastructure, and endpoint technologies, keeping their digital ecosystem robust and future-ready.

What You'll Be Doing:

• Providing high-quality technical support across their technology services, ensuring optimal user experience
• Acting as a Technical Support Analyst, contributing to key IT projects and enhancements
• Troubleshooting network, software, and cloud solutions using advanced diagnostic tools
• Managing software deployments, updates, and licensing across essential business applications
• Ensuring smooth connectivity and uptime through proactive network maintenance
• Leading disaster recovery efforts, backup monitoring, and system optimisations
• Contributing to strategic IT initiatives that strengthen endpoint management and infrastructure

What You'll Bring:

• Strong knowledge of Windows 10, Microsoft 365, and Azure administration.
• Experience managing Active Directory, DNS, DHCP, Group Policy.
• Familiarity with MDM solutions such as Microsoft Endpoint Manager and Jamf.
• Understanding of networking fundamentals and troubleshooting practices.

Bonus Skills:

• Experience with Atlassian tools (JIRA, Confluence, Bitbucket)

Why Join Them:

• Be part of an ambitious team shaping the next chapter in modern transportation.
• Work in an environment that encourages fresh ideas and challenges conventions.
• Competitive benefits package, including bonus scheme and company share participation
• Enjoy daily breakfast perks.

Salary:

£30,000 - £35,000 (if you are a little over this please let me know as they might be flexible)

Location:

Bristol-based | On-site 5 days a week (Near Temple Meads)