IT Support Analyst

IT Support Analyst

Reed Technology are delighted to be working with a leading client within the professional service sector who are seeking an IT Support Analyst join their friendly and passionate team

Day-to-day of the role:

• Resolve helpdesk issues, including troubleshooting hardware and software problems.
• Perform user administration duties such as setting up accounts
• Install and configure computer hardware, software, networks, printers, and mobile devices.
• Diagnose and solve computer software and hardware faults.
• Manage stocks of equipment, consumables, and other supplies.
• Participate in IT project work, such as developing SharePoint Online and Intranet.
• Develop policies and processes related to IT operations.
• Conduct training and create documentation to support users and staff.

Required Skills & Qualifications:

• In-depth knowledge of hardware and software.
• Up-to-date with the latest IT and software trends.
• Strong customer service ethos and communication skills.
• Excellent organisational skills and ability to establish good working relationships quickly.
• Experience in an end-user desktop support role or IT operations environment.
• Proficiency with Windows 11, Windows Server 2022, Microsoft 365 applications, and Azure services.
• Experience with Remote Desktop support, Active Directory, and Exchange Online.
• Advanced troubleshooting skills for printers, peripheral devices, and VoIP telephony services.
• Knowledge of TCP/IP, DNS, DHCP, and support for handheld smartphones and tablets.
• Desirable: Experience with Visual files Case Management software and administering VoIP platforms.
• IT qualifications such as ITIL, MCP, CompTIA are advantageous.

If your interested in this position please apply online or for more information contact me on