IT Support Analyst

IT Support Analyst
Edinburgh (Hybrid)
Competitive Salary plus Benefits
Permanent
Posted Date: 01/07/25
Start Date: Jul – Sep 26

Meraki Talent are working with a respected UK law firm to find an experienced IT Support Analyst to join its established technology team in Edinburgh.This is a great opportunity for a hands-on IT professional to deliver high-quality support and play an active role in firmwide IT initiatives. The firm is looking for a reliable and technically capable individual with proven experience in IT support, a strong service mindset, and a proactive approach to problem-solving.

Responsibilities of the IT Support Analyst:

• Deliver second-line support for desktops, laptops, mobile devices, and core systems, ensuring effective issue resolution for both in-office and remote staff.
• Build, configure, and manage end-user devices, keeping operating systems and business applications up to date and secure.
• Take part in deploying new systems and software, assisting with installation, integration, and user readiness.
• Actively contribute to internal IT projects, offering technical expertise and supporting delivery within deadlines.
• Help develop internal documentation and guidance to ensure consistent processes and knowledge sharing within the team.

Background of the IT Support Analyst:

• Proven IT Support experience (2nd Line) in a law firm or wider professional services environment
• Strong working knowledge of Microsoft technologies including Windows 10, Office suite, Exchange, Active Directory, and mobile device management.
• Exposure to tools like Citrix, iManage, Mimecast or Workshare is advantageous but not essential.
• Clear communicator who can work effectively across departments, manage multiple requests, and escalate where needed.

Is this role for you?

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Rory wants: IT Support, 2nd Line, IT Service Desk, Windows 10, Office