IT Support Analyst

Job Title: IS Support Analyst (2nd Line Support)
Location: Morpeth, Northumberland
Salary: £30,000-£32,000 per annum

Are you a skilled IT professional looking to take the next step in your support career? We're seeking a proactive and technically capable IS Support Analyst to deliver expert second-line IT support across Laboratory, Packaging, and Pharmaceutical manufacturing environments.

About the Role:
As an IS Support Analyst, you'll act as a vital link between the IT Helpdesk and end users working in highly regulated GxP environments. You will troubleshoot issues, maintain system integrity, and ensure minimal downtime of business-critical and validated systems. This role is key to supporting seamless operations in both laboratory and production settings.

Key Responsibilities:

• Provide second-line IT support for end users across regulated operational areas.
• Troubleshoot and resolve complex software, hardware, and infrastructure issues.
• Support and maintain validated workstations, instrumentation PCs, and specialized systems like LIMS, SCADA/HMI, and PLC-integrated devices.
• Collaborate with infrastructure teams and vendors to resolve escalated issues.
• Ensure compliance with Computer System Validation (CSV), GxP, and 21 CFR Part 11 standards.
• Document support activities accurately using the IT helpdesk system.
• Deliver technical onboarding and system usage training to end users.
• Proactively recommend improvements to enhance system reliability and user experience.

Required Skills & Qualifications:

• Industry-recognised IT certifications (e.g., CompTIA A+/Network+, Microsoft MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience.
• Experience supporting Windows 10, Windows Server, and Active Directory environments.
• Strong knowledge of ITIL practices and service management.
• Proven customer service and communication skills.
• Ability to prioritise tasks and manage time effectively under pressure.

Desirable Experience:

• Previous experience working in pharmaceutical, biotech, or laboratory settings.
• Familiarity with validated systems and GxP environments.

This is an excellent opportunity to join a collaborative, compliance-focused environment and make a meaningful impact supporting essential IT systems. If you're ready to bring your skills to a fast-paced, regulated industry, we'd love to hear from you.

Apply today to be considered.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.