IT Support Analyst

Service Desk Engineer

Benefits: Training/Progression/Great Tech/Hybrid Working

A leading organisation specialising in providing high quality services are looking for a Service Desk Engineer

As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skillset and knowledge via training and accreditations.

The successful candidate will be providing technical support to our clients wide variety of customers. This will be provided both onsite and remotely and you will be resolving server, application, networking and hardware incidents in an efficient manner.

Responsibilities include:

• Resolving incidents and issues directly from customers and escalation from 1st Line teams

• Executing client server changes accurately and effectively

• Adhering and responding to agreed SLAs

• Administer routine server tasks and respond to alerts

• Assisting with customer project work where necessary

• Taking ownership of customer issues

• Occasional travel to client sites

Essential Skills and Experience Required

• Experience working in a similar role

• Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy

• Strong understanding of Windows Server

• Experience working with virtualised servers/VMware/HyperV

• Experience working with Networking Technologies

• Ability to work in a proactive way in a fast-paced environment

• Excellent written and communication skills

• Strong understanding of Firewall and Security principles

• Basic understanding of working within SLAs

• Understanding of ITIL processes

• Full UK Driving License

Benefits include and are not limited to:

• Regular training and progression opportunities

• Hybrid working options

• Cycle to work scheme

• Private medical cover

• Pension scheme

Next Steps?

If you would like to know anything more about this role or even just want to hear what other IT Support/Infrastructure positions I have that may also be a good match for you then please apply to this advert or email me directly @

You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion.