IT Support Analyst

Founded in 2011, Fasanara is a global asset manager and technology platform managing c. USD 5.7 billion AUM (as of December 31, 2025) in Fintech strategies on behalf of pension funds and insurance companies in Europe and North America. With c.130 employees globally, we are a pioneer investor in Fintech Lending and Digital Asset investing.

Fasanara manages the largest and longest-standing Fintech Lending fund in Europe and invests in early-stage Fintech companies via its venture capital vehicles, using its central role in the Fintech ecosystem to identify and back revolutionary new businesses.

Our Culture

We are strong believers in meritocracy, and we seek to reward people based on impact, judgement, and excellence in execution. We keep bureaucracy to a minimum, so decisions are made quickly and people have real ownership. Our environment is collaborative, inclusive, entrepreneurial, and built on trust. We set ambitious goals, work hard in a focused and sustainable way, and place a strong emphasis on teamwork, integrity, and quality in everything we do. We know we are only as good as our people, so we are deliberately building the firm around exceptional talent and diverse perspectives, and we support our leaders to grow, influence, and shape the future of the business.

The Role

The IT Support Analyst is responsible for delivering first-class IT support across Fasanara's international business, ensuring employees have reliable technology and a seamless user experience. Supporting colleagues across our London headquarters, Abu Dhabi, New York, and Italy offices, the role combines hands-on technical support with operational ownership of end-user devices, workplace technology, and IT processes.

Working within a small, high-performing IT team, you'll gain exposure far beyond a traditional helpdesk role. You'll take ownership of first-line support, device provisioning, user lifecycle management, and meeting room technology, while working alongside senior team members in a fast-paced, regulated hedge fund environment. This role offers an excellent opportunity to develop technical expertise, contribute to infrastructure projects, and build a long-term career in enterprise IT.

Please note that this is a fully office-based role and may occasionally involve moving and installing IT equipment throughout the office.

Responsibilities

End User Support

• Provide first-line IT support via the helpdesk portal, email, telephone, and in person.
• Troubleshoot hardware, software, connectivity, and Microsoft 365 issues.
• Deliver remote support for hybrid and international users.
• Document resolutions and contribute to the IT knowledge base.
• Maintain high service levels and communicate effectively with users across all levels of the business.

User & Device Management

• Own the end-to-end new starter and leaver process, ensuring timely provisioning and deprovisioning of equipment and accounts.
• Configure, deploy, and maintain Windows laptops and multi-screen trading workstations.
• Deploy, manage, and support Apple Business Manager devices.
• Manage users and endpoints through Microsoft Intune and Microsoft 365.
• Perform office IT moves and workstation deployments.

Infrastructure & Workplace Technology

• Support and maintain meeting room audio-visual and conferencing equipment.
• Assist with device lifecycle management and asset tracking.
• Maintain endpoint compliance and security standards across the organisation.
• Support IT operational improvements and process documentation.

Security & Compliance

• Adhere to and promote IT security policies within a regulated financial services environment.
• Ensure devices remain compliant with organisational security standards.
• Support audit activities and maintain accurate IT documentation.
• Contribute to maintaining operational resilience and business continuity.

Essential

• At least 1 year of experience in an IT Support, Service Desk, or Desktop Support role.
• Good knowledge of Microsoft 365 administration.
• Experience with Microsoft Intune or other endpoint management platforms.
• Experience configuring and supporting Windows laptops and desktop environments.
• Basic networking and connectivity troubleshooting skills.
• Familiarity with mobile device management.
• Excellent communication skills with the confidence to support senior stakeholders.
• Strong organisational skills and ability to manage multiple priorities.
• Proactive approach with a strong sense of ownership and accountability.
• Calm and effective under pressure in a fast-paced environment.

Desirable

• Bachelor's degree in IT, Computer Science, or a related discipline.
• Microsoft or other relevant vendor certifications.
• Experience within financial services or another regulated environment.
• Experience with Apple Business Manager.
• Exposure to scripting, automation, or AI tools.
• A willingness to work towards further Microsoft certifications.

Competitive annual bonus scheme.

Bupa health & dental, Cycle to Work scheme, enhanced pension, and generous annual leave.

Enhanced parental leave, special leave allowances, and charity giving options.

Regular team events, legendary summer & Christmas parties, knowledge sharing sessions, and quarterly town halls.

Team lunches, dinners, Friday drinks, team sport activities.