IT Support Analyst - 1st Line

IT Support Analyst - 1st Line - Hybrid - £28,000 - £32,000

Who?
Our clients energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK’s transition to a low carbon economy. Each of our clients projects deliver critical power and services to the National Grid as well as industrial and commercial customers. Our clients expertise, technology and flexibility are key to the UK achieving its ambitious net zero targets.

Our client are the UK’s largest owner/operator of flexible power plants with 900MW in operation and over 1GW in early pipeline. Put into context, this means they could provide power for an hour to around 1.8 million homes already, with another 2 million homes in the pipeline.

What you’ll be doing as IT Support Analyst:
Onboarding new starters and offboarding leavers
Maintain an asset registry and manage user device lifecycle
Managing incidents and requests through the service management tool
Provide support for a wide range of Microsoft applications, software & hardware
Maintaining governance standards across all IT service management processes
Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue
Identify repeat issues or service risks
Manage scheduled tasks for customers
Take ownership of faults in a logical manner and throughout their entire lifecycle
Log incidents and faults, categorising them and escalate where necessary

What benefits can you expect:
Competitive salary dependent on experience
Hybrid working
Clear pathay of progression
Discretionary performance-based bonus
25 days’ annual leave plus bank holidays
Contributory Pension Scheme
Life Insurance
SimplyHealth health cashback plan
24/7 Private GP access
Flexible working
Training and Development
Salary sacrifice EV scheme
Discounts on Lightwave RF smart home products
Dog-friendly office

For more information on this role, please get in touch with Harry Driscoll at Prince Resourcing on 0203 597 0932 or [email protected]