IT Support Analyst - 1st/2nd Line

Keen to work in an autonomous support role and make a real impact on the IT function?

You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term progression into areas like systems administration, implementation or IT projects.

You’ll be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders.

You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems.

Key experience:

• 2+ years experience in a 1st/2nd Line IT Support role
• Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues
• Familiarity with Windows OS, Microsoft 365, and Active Directory
• Confident communicating with users at all levels

Location: This role is based in Kidderminster, 5 days a week to begin with, reducing to hybrid after the first 3 months.
Salary: Up to £40k depending on experience.

If this sounds like the right opportunity for you, please apply – we have interview slots available!



We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.
We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.