IT Support Analyst

IT Support Analyst
Conrad Energy are currently recruiting for an experienced 1st line IT Support Analyst to join their growing team.

About Conrad Energy Ltd

Our energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK’s transition to a low carbon economy. Each of our projects deliver critical power and services to the National Grid as well as industrial and commercial customers. Our expertise, technology and flexibility are key to the UK achieving its ambitious net zero targets.

Backed by I Squared Capital, a global investor in energy and infrastructure assets, we are the UK’s largest owner/operator of flexible power plants with 900MW in operation and over 1GW in early pipeline. Put into context, this means we could provide power for an hour to around 1.8 million homes already, with another 2 million homes in the pipeline.

From our beginnings in 2017 as a flexible gas generation business with a team of 14 people, we have grown to become one of the UK’s leading vertically integrated energy companies, owning and operating over 65 energy facilities across the UK. Our significant development pipeline covers flexible generation, battery energy storage, solar, hydrogen and stability services. Our innovative data driven, in-house automation tools give us a unique edge when trading and maximising our own assets and those of our clients. We have built not only an impressive portfolio of energy assets, but also a seriously ambitious and knowledgeable team.

What you’ll be doing

Onboarding new starters and offboarding leavers
Maintain an asset registry and manage user device lifecycle
Managing incidents and requests through the service management tool
Provide support for a wide range of Microsoft applications, software & hardware
Maintaining governance standards across all IT service management processes
Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue
Identify repeat issues or service risks
Manage scheduled tasks for customers
Take ownership of faults in a logical manner and throughout their entire lifecycle
Log incidents and faults, categorising them and escalate where necessary

The benefits we will give you
Competitive salary dependent on experience
Discretionary performance-based bonus
25 days’ annual leave plus bank holidays
Contributory Pension Scheme
Life Insurance
SimplyHealth health cashback plan
24/7 Private GP access
Flexible working
Training and Development
Salary sacrifice EV scheme
Discounts on Lightwave RF smart home products
Dog-friendly office

The deadline for applications is the

24th May 2024 . Please note, however, that we will be shortlisting on an ongoing basis for this position, the company reserves the right to close the recruitment early should a suitable candidate be identified.

This job description is intended as a basic guide to the responsibilities of the post and is not exhaustive. The post holder may be asked to undertake duties that are in line with the level of the role. The job description will be subject to regular review and amendment as necessary in consultation with the post holder.