IT Support Analyst

Job Description

The Asprey Group are recruiting for an IT Support Analyst to assist the Global IT Lead in providing support to users across Asprey’s global business, as well as maintaining, configuring and installing elements of the company’s IT infrastructure.

Responsibilities

Support users by responding to requests and proactively identifying user support needs
Assist the Global IT Lead in addressing infrastructure needs, both monitoring existing infrastructure and responding to issues and working to implement changes and improvements
Seek opportunities to train and inform users in order to increase their IT knowledge and efficiency, documenting and sharing training materials where appropriate
Work with the team to propose changes to Asprey’s IT provision to improve the company’s performance
Liaise with IT suppliers and carry out necessary admin (raising Purchase Orders, etc)
Provide general administrative support to the Global IT Lead as required
Where necessary and agreed, work outside standard hours to support global users and projects

Skills/Qualifications

Good communication skills
Excellent organisation and capacity to manage and prioritise support requests
Analytical skills and ability to troubleshoot
Demonstrable remote support skills, specifically, experience in any/all of the below areas would be highly advantageous:

Windows Active Directory (On-Premises, Hybrid, Azure and cloud), print servers – ideally at least 2 years’ experience in a business environment
IP Networking, VPN & firewalls with Cisco, HP-Aruba and Watchguard
SAP B1 experience, systems side
CRM experience, systems side
IP (VoIP/SIP) telephony services
Server hardware, PC, Laptop and Mac exposure
Webservers on Linux and Windows IIS
Understanding of *NIX eg Linux RedHat/Debian and AppleMac