IT Support & Helpdesk Analyst

IT Support & Helpdesk Analyst

Location: Banbury - parking onsite if required
This is an onsite role - Monday - Friday 8am - 4.30pm / 9am - 5.30pm

Salary £25-30k

The Role:

We’re looking for an IT Support & Helpdesk Analyst with 2+ years’ experience to join our close-knit team.

You’ll provide onsite and remote support, resolve IT issues, and help drive technology adoption—all while delivering first-class service to our staff.

Key Responsibilities:

? Log, manage, and resolve helpdesk tickets (hardware, software, networking).
? Support Microsoft 365, Azure, and security/compliance systems.
? Train and coach users to maximise tech efficiency.
? Assist with company-wide IT projects and system upgrades.
? Occasionally travel to other offices.

What We’re Looking For:

Essential:

• 2+ years in IT support/networking (Microsoft 365, patching, installations).
• Azure tenant management and cybersecurity awareness.
• Proactive problem-solver with excellent customer service skills.
• Strong communicator, team player, and detail-oriented.

Nice-to-Have:

• ITIL or relevant certifications.

Why Join Us?

• Friendly, supportive team with career growth opportunities.
• Generous benefits, including:
  • Competitive salary + annual pay reviews.
  • 23-28 days holiday (plus bank holidays).
  • Pension scheme, life cover, income protection.
  • Free parking, eye tests, flu jabs.
  • Long-service awards and a thriving social culture.