IT Support and Implementation Engineer

Total Staff Services are currently recruiting an IT Software Support Engineer for one of our clients based in the Wirral. We're looking for a candidate who's comfortable speaking with customers to offer support for queries. You'll need to be confident in using a support ticket tracking system as well as knowledge of Cloud providers.
Our client is a leading software company specialising in the healthcare sector with both national and international customers. The successful candidate will be reporting to the Senior Support and Implementation Engineer.
Working Hours:

Full time 37.5 hours per week, Monday to Friday, 0900-1700
Salary:

£28k - £30k depending on experience.
Role Responsibilities:
Supporting and troubleshooting hardware issues with customers including mobile devices, mobile printers, IoT locking systems and IoT monitoring systems (training given in IoT devices).
Ensuring adherence to basic ITIL processes for efficient support and service delivery.
Ability to analyse Server Logs and use the information found to analyse and fix issues reported.
Troubleshoot and resolve software-related issues on the Cloud.
Develop customer reports and dashboards using Metabase.
Maintain AWS cloud infrastructure.
Assisting with Software Implementation projects.
Conduct SQL Server Database Analysis and Maintenance.
Provide 1st Line and 2nd Line support to NHS and Public Sector end-users.
Required Experience & Qualifications:
Minimum of 2 years experience within a software support desk role.
Understanding of ITIL processes.
Experience of JIRA.
Proficient with AWS Cloud technologies.
Expertise in Microsoft SQL Server.
Proficiency with Microsoft SQL Server 20xx & Microsoft Server 20xx.
Solid understanding of cloud software solutions.
Understanding of Apple iOS devices, Apple iPadOS devices, Google Android devices, web browsers, mobile printers and IoT devices.

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