IT Support & Systems Administrator

IT Support & Systems Administrator

Job Market - IT / Insurance

IT Support & Systems Administrator - About the role

We are a growing MGA operating within the London Market and seeking a hands-on, solutions-focused IT professional to support and enhance our internal technology landscape. This is a broad role suited to someone who enjoys variety — from day-to-day desktop support and systems admin to contributing to technology-driven business change.

IT Support & Systems Administrator - Key duties (non-exhaustive)

Set up and configure new user accounts, laptops, and associated hardware/software.

Provide desktop and application support across the business.

Maintain and support server infrastructure (on-premises and cloud-based).

Manage user access, security permissions, and software licensing.

Administer and support the company’s phone and communications system

Act as a liaison with external vendors or MSPs where necessary.

Provide light development/configuration support post-implementation of our new Policy Management System (PMS).

Support the onboarding and offboarding process from a tech perspective.

Proactively troubleshoot and resolve IT-related issues as they arise.

Participate in ongoing tech improvement projects and automation initiatives.

IT Support & Systems Administrator - Key requirements

Prior experience in an IT support or infrastructure role.

Strong knowledge of Windows environments, Office 365, and networking fundamentals.

Comfortable supporting a small-to-medium sized office in a broad capacity.

Ability to manage multiple priorities and work independently.

Familiarity with setting up and maintaining VoIP phone systems.

A proactive, problem-solving mindset with a willingness to get stuck in.

Excellent communication skills - able to explain technical concepts to non-technical users.

Experience in any/all of the following areas would be highly advantageous:

Insurance or financial services sector, especially MGAs or brokers.

Exposure to Azure & Salesforce

Basic scripting or light development capabilities (e.g., PowerShell, SQL, APIs).

Understanding of PMS or CRM systems and system integration concepts.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request.