IT Support Apprentice HEYGATES LIMITED

What you will do in your working day

• The first point of contact for IT support related queries from the various sites.
• Take ownership of user problems and be pro-active when dealing with issues.
• Troubleshoot and assist users face-to-face, by phone, be email or remote access.
• Maintaining inventories of IT equipment including mobile phones
• Carry out necessary support and monitoring activities such as anti-virus scanning and backups to help maintain an efficient and robust infrastructure.

The training you will be getting

• 6 hours a week off the job training. 
• Remote training. 
• IT Level 3 qualification.
• Information communications technician

What to expect at the end of your apprenticeship

Permanent position once the completeion of the apprenticeship.