IT Support Assistant

A long-established and growing business within the construction and industrial products sector is seeking an IT Support Assistant to join their close-knit, supportive team based in Doncaster.

This full-time, office-based role offers the chance to work in a collaborative environment, where employees are treated like family and supported to succeed. You'll play a key part in supporting users across various departments while contributing to the ongoing development of the IT function.

You will support all areas of the business — including Sales, Marketing, Customer Service, Finance, and Warehouse — ensuring users can operate effectively. This is a hands-on and varied position that combines helpdesk support, system administration, and light technical project work.

• Provide IT support to internal users across all departments
• Troubleshoot and resolve system issues as they arise
• Manage and maintain a central log of IT activities
• Support onboarding, offboarding, and user access changes
• Assist with server patch management and application updates
• Maintain asset registers, change logs, and key documentation
• Liaise with external IT support partners and raise support tickets
• Perform system security checks in line with company policy
• Support reporting and data management using tools such as PowerBI and SQL
• Help onboard external partners to document automation platforms
• Supporting users with Microsoft 365 application (Outlook, OneDrive, SharePoint, Teams etc), Azure, Dynamics 365 (Customer Service), Sage200, SageCRM, Smartsheet
• Assisting with testing and deploying changes on the company websites
• Data management in internal systems such as SharePoint

• Strong working knowledge of Microsoft 365 (Outlook, SharePoint, Teams, OneDrive, etc.)
• Familiarity with Azure, Dynamics 365 (Customer Service), and Sage 200/Sage CRM
• Experience supporting a business of around 50+ users across multiple departments
• Comfortable with remote helpdesk support and using various platforms
• Basic understanding of SQL and experience creating reports in PowerBI or PanIntelligence
• Proactive in supporting cyber security best practices
• Experience working with internal systems such as SharePoint and Pimberly is desirable

• Hours - Monday- Friday 8am-5pm
• Salary- £30,000- £35,000
• Company wide bonus scheme
• Pension Contribution
• 28 days holiday
• Birthday off
• Team celebrations, lunches, Street food stalls, early finish etc
• Employee of the month
• Supportive, caring culture