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At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.
With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world.
But we’re more than just software. We’re a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it.
Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you’re ready to help shape the future of operational technology in education and events, we’d love to meet you.
Key Responsibilities:
Respond promptly to IT queries from staff, providing clear and concise guidance and support.
Troubleshoot and resolve hardware, software, and network issues efficiently.
Perform password resets, account management, and other routine IT tasks.
Set up and configure new laptops, desktops, and other technology for new staff members.
Assist and collaborate with colleagues across different teams and departments, including supporting Kinetic Software systems.
Document issues, solutions, and processes to improve team knowledge and efficiency.
Identify recurring problems and propose solutions to enhance IT operations.
Essential IT Knowledge & Skills
Operating Systems: Windows 11, macOS basics.
Office Productivity Software: Microsoft 365 (Word, Excel, Outlook, Teams, OneDrive).
Authentication & Access Management: Single Sign-On (SSO) solutions.
Password resets, account management, user permissions.
Email & Collaboration Tools: Exchange, Teams, video conferencing tools.
Hardware: Laptops, desktops, monitors, docking stations, printers, phones, peripherals.
Networking basics: Connecting devices to Wi-Fi, troubleshooting network issues, VPN usage.
Device Setup & Configuration: Imaging, software installation, configuring new laptops/devices.
Ticketing & Support Systems: Jira Service Desk, ServiceNow, Freshdesk, or similar.
Data Storage & Sharing: OneDrive, SharePoint (optional).
Nice-to-Have / Bonus Skills
Basic understanding of Active Directory and group policies.
Knowledge of cloud services (Azure, AWS basics).
Mobile device setup and troubleshooting (iOS, Android).
Key Skills and Qualifications:
Strong interpersonal and communication skills; able to explain technical issues clearly to non-technical staff.
Quick thinker and problem solver, able to adapt to evolving IT challenges.
Approachable and customer-focused with a collaborative mindset.
Solid foundation in IT, including knowledge of operating systems, office software, and common office technology.
Experience with IT ticketing systems and support processes is a plus.
Able to work independently as well as part of a team.
Strong organisational skills and attention to detail.
At Kinetic, we believe work should come with rewards that make a real difference. Here’s just a taste of what you can expect when you join us:
25 days holiday (plus bank holidays) - with extra days the longer you’re with us
Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you
Enhanced pension contributions to support your future
Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team
Salary sacrifice schemes for electric vehicles and cycle-to-work
24/7 access to our Employee Assistance Programme for confidential advice and support
A full annual health check to keep you at your best
A flexible benefits platform - from life assurance and learning opportunities to retail discounts and cinema tickets
A genuine people-first culture where your growth and wellbeing come first
Performance-related bonus scheme to reward your contribution
Regular socials - from team get-togethers to all-company celebrations, with each department owning a budget for their events
The opportunity to attend group conferences, away days and learning forums both in the UK and abroad - network with other talent
We’ve created a welcoming office environment, with well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.
Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
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