IT Support Assistant

Working in the IT Team and reporting to the Finance & IT Manager, the IT Support Analyst provides internal customer service, first line problem resolution, desktop technology support & AV meeting support.

Hours of work

09:00-17:00 with flexibility needed to support meetings/events. This is a fully office based role.

Main Duties & Responsibilities

• Working with staff to resolve 1st line IT problems and escalating as necessary


• Monitoring the IT ticket desk for support queries


• Processing starters and leavers


• Provisioning and decommissioning laptops & mobile devices using Microsoft Intune


• Maintaining IT asset records


• Monitoring the Mimecast email held queue


• Printer maintenance


• Liaising with suppliers to order and repair IT Kit


• Desk set-ups & moves


• AV Meeting/Client event support


• Assisting with updating support documentation


• Any ad hoc tasks as required

Education, Experience & Skills

• Law firm experience desirable but not essential


• Knowledge of Windows 11 and Office 365 an advantage


• Excellent client focus, approachable and friendly.


• Strong verbal and communication skills