IT Support Coordinator

You’ll join a leading, well-respected financial services group at a time of continued growth - and in a role that gives you real breadth, exposure, and the chance to develop your technical capability in a regulated, high-trust environment.

This isn’t a narrow helpdesk role. You’ll work across both 1st and 2nd line support, acting as the go-to person for staff and advisers across the business. You’ll be hands-on with systems, assets, updates, monitoring tools, third-party platforms and more. It’s varied, interesting, and gives you a clear pathway to grow.

• Support internal staff and external advisers with 1st and 2nd line technical issues

• Own and resolve support tickets across hardware, software, and systems

• Ensure assets are configured, maintained, and backed up properly

• Apply updates, manage monitoring tools, and stay on top of system health

• Liaise with 3rd party vendors to help resolve issues quickly and professionally

• Keep support documentation up to date and feed into service improvement

• At least 1 year of experience in a 1st line or 2nd line role (helpdesk environment)

• A good understanding of Microsoft systems (Windows, Active Directory, O365)

• Exposure to monitoring tools and backup software (e.g. Asigra)

• A proactive mindset - someone who takes ownership and gets stuck in

• A willingness to learn, develop, and support others in a friendly team environment

• Day-to-day variety and the chance to make your mark

• Exposure to infrastructure, operations, and 3rd party systems

• A collaborative team who’ll help you grow - both technically and professionally

• The chance to work in a business that values fairness, professionalism, and energy

• Flexible working, hybrid options, and a benefits package to match