IT Support Engineer

IT Support Engineer

12 month FTC

Manchester (On site with parking)

£27-35K (dependent on experience)

An IT support Engineer is required for our property client who are based in Manchester city centre. The successful candidate will report to the Head of IT and will provide first line support for all staff. You will be the initial point of contact for technical assistance and you will ensure smooth IT operations whilst maintaining high levels of service.

Skills required:

Essential:

Experience with common operating systems (Windows, macOS, etc.), hardware, and software, along with familiarity with networking concepts and remote support tools are highly valued.

A good knowledge of computer hardware and software. Microsoft 365 applications. General application support. Basic Networking. User account management-remote access programs. Mobile device management.

Desirable:

Knowledge of the property industry.

Microsoft Azure, System backups, Active directory, Adobe suite, Citrix, SQL, VOIP, SharePoint

ITIL

Responsibilities:

• First point of contact, provide technical support to Internal and external users.
• Diagnose and resolve hardware and software issues using standard support methods  (Remote troubleshooting software or onsite support based on users location). Occasional visits to external sites may be required.
• Document and track IT issues and resolutions.
• Escalate more technical issues to other team members or liaise with external support to ensure complete resolution of incidents.
• Install and update software applications to support the requirements of all business areas.
• Maintain asset management records, track and manage hardware assets.
• Set-up and installation of computer hardware, including desktops, laptops, printers, and other peripherals. Ensure that all devices are properly connected, configured, and functioning as intended. Monitor stock levels and order new equipment as needed.
• Manage user accounts and permissions, create and configure user accounts for new starters and movers in the various systems, coordinate with other departments to understand the specific access requirements. Provide support during the onboarding / moving process, including assistance with initial login, password setup and familiarisation with business systems.
• Troubleshoot network connectivity problems and escalate to 3rd party providers.